FAQ

Here are some frequently asked questions about our accommodation and services. If you cannot find an answer here, please feel free to contact us.

Serviced accommodation

  • What is serviced accommodation?

    Serviced accommodation is a fully-furnished property available for short-term or long-term stay. 


    It provides a home from home environment that allows you to live like a local. The kitchen facility, high-grade amenities, toiletries, taxes and utilities are all included within the rental price.

  • Why should I book a serviced accommodation at Curb Properties?

    • Cost effective - serviced accommodation are cheaper than hotels yet they offer more space and privacy. 

    • Many options - unlike hotels, we offer various properties in different sizes and designs. We have a wide range of selection from 1 bedroom to 4 bedroom, accommoding up to 9 people.

    • Better flexibility -  serviced accomodation are avaiable short and long term. You can also extend your stay. We offer fortnightly housekeeping services for long-term stays.

  • Where are the Curb Properties' accommodation based?

    Our properties are based in and around central Cheltenham.

  • What is included in properties?

    Our properties include everything you need for your stay.


    - Linen and towels

    - Complimentary toiletries

    - Fully-equipped kitchen with plates, cutlery and cooking utensils

    - TV and WiFi

    - Washing machine

    - Complimentary welcome pack of teas, coffee, sugar, milk and biscuits

Payment

  • What does a price include?

    The price includes accommodation fee, all bills, cleaning fee and administration/service fee.


    There will be an extra charge for pets if you are booking our pet-friendly property.

  • What type of payment methods do you accept?

    We accept the following methods of payment:


    • Visa, Mastercard, Maestro, American Express & Delta

    • Bank transfer – payments can be transferred directly into our account. Please quote name and invoice number on payment. The payment must be cleared before arrival date.

  • Can I pay in cash upon arrival?

    We do not accept cash payments.

  • Are there any additional charges?

    Guests are liable for any damages and breakages caused during their stay. 


    If the property is left extremely dirty an extra cleaning charge may occur.


    We have an out of hours emergency call out line if we have to attend the property through no fault of our own there will be an £75 call out fee.


    Guest can request an early check-in or late check-out subject to availability at a cost of £10 per hour (or £20 per hour during peak weekends, Cheltenham festivals and races) up to 2 hours maximum.


    Some properties offer a parking permit for £8 per day per car. 


    If you break our house rules, there will be additional charges such as £65 for deodorisation of smoking smell.

Booking

  • Why should I book direct?

    We offer the best rates for direct bookings. These are normally 10% cheaper than other booking portals.

  • How can I make a booking?

    Bookings can be made on Curb Properties website by clicking here, by calling our office on 01242 588 123 or by emailing us on office@curbproperties.co.uk.


    If you are booking directly, a photocopy of your ID will be required. If you cannot provide this, we may decline your booking.

  • How do I find available properties for the period I want to stay?

    Click here and enter the dates you need. The list of available properties and prices will show up.

  • Are rates per person or per property?

    The rates are per property per night, based on an occupancy of 2 adults. 

  • What is your cancellation policy?

    All bookings are non-refundable. 

  • I have booked through a third party and want to cancel. What should I do?

    If you have booked via a third party such as Booking.com, Airbnb and Expedia, you will need to contact them. 


    Please note that we cannot make any changes as they have their own terms and conditions for bookings.

  • Can I extend my booking?

    It is possible to extend your stay subject to availability. 


    If you need to extend your stay, please contact us on 01242 363534 or office@curbproperties.co.uk. 


    If the apartment that you are staying in is unavailable, we will offer you an alternative where possible.

  • Do you accept a long-term stay?

    Yes we do. 


    However, please be aware that serviced accommodation is not like renting an apartment/flat through a letting agency. The cost would be generally higher even though we offer a discount to long-term guests.


    Please get in touch with us and our friendly staff member will be happy to help.

  • Do you offer a discount for a long-term stay?

    Discount may be available depending on the length of your stay.

  • Can I keep a property on hold?

    Unfortunately no, the property will remain open until you make a full payment for your stay.

  • How can I get the invoice for my stay?

    If you have booked directly with us, we can provide you with the invoice. 


    If you have booked through a third-party portal such as Airbnb, Booking.com and Expedia, you should be able to find it the invoice in your account page or on the email. If you cannot find it, please speak to them directly. 

Properties

  • Is parking available?

    Please see each listing for parking information.

  • Do you accept pets?

    We currently have one pet-friendly accommodation, Market Street.


    Pets are not accepted in other properties.

  • Can I leave my luggage before/after check-in/out?

    Unfortunately, we do not offer a luggage drop-off service.

  • Can I smoke in the property?

    All our properties are strictly non-smoking. 


    If you smoke in the property, there will be an additional charge of £65 for deodorisation and £50 for deep cleaning.

  • Are extra beds available?

    Many of our properties come with a sofa bed. Linen for sofa beds are only left when requested. 

  • Are baby cots available?

    Travel cot is avialable for an extra cost of £15 per stay. Please note that linen is not provided.

  • Can I view an apartment before booking?

    Viewing may be arranged depending on the length of your stay and occupancy of the accommodation. Please contact us if you would like to arrange this.

  • Can I use the property to have a party or event?

    We do not accept any parties and events in our property 

  • Pet Policy



    The following pet policy outlines the conditions under which tenants may keep pets in the property managed by CURB PROPERTIES LTD


    1.. Tenants are responsible for their pets in accordance with the Animal Welfare Act. If the landlord believes that a pet kept in the property has been neglected or abandoned, they will report it to an appropriate animal welfare organisation. 


    2. Tenants must not leave their pets in the property when they are away unless clear arrangements have been made for their care. 


    3. Dogs should not be left alone in the property for more than 4 hours at a time. Tenants must ensure that their dogs will not cause damage to the property if they are left unsupervised. 


    4. All pets kept at the property must be vaccinated and regularly treated for fleas and worms (if appropriate). 


    5. Tenants with pets will be asked to put down a higher than average deposit to cover any damage to the property, garden or furnishings caused by their pets. 


    6. Tenants are responsible for keeping all areas of the property clean and free from parasites, such as fleas. 


    7. Tenants must ensure their pets do not cause a nuisance to neighbours. This includes excessive noise. Dogs must be kept under control and on a lead in any public places, communal areas and walkways. 


    8. Pets must not be allowed to foul inside the property, except for caged pets and pets trained to use a litter tray. Any pet faeces must be removed immediately from the garden or outside areas and disposed of safely and hygienically. 


    9. Any animal listed in the schedule of the Dangerous Wild Animals Act 1976 may not be kept at the property. 


    10. Any dog listed under the Dangerous Dogs Act 1991 may not be kept at the property with the exception of dogs registered on the Index of Exempted Dogs. 


    11. Tenants may not breed animals or offer for sale any animal in the property. 


Stay

  • What time is check-in and check-out?

    Check in is from 3pm, and check out is by 10am.

  • Can I check in early or check out late?

    It is possible to arrange an early check-in or late check-out for £10 per hour (or £20 per hour during peak weekends, Cheltenham festivals and races), subject to availabiliy. 


    Please get in touch with us if you would like to arrange this.

  • I will be arriving late in the evening. Can I still check in?

    Yes you can, however please be respectful of neighbours and keep the noise down.

  • What are the check-in and check-out procedures?

    We have self check-in and check-out system. Each property has a key safe or key pad near the main door. You can find the key code in the check-in instruction email which is sent to you 3 days prior to your arrival. 

  • When will I receive full information on my stay?

    Full check-in instructions will be sent 3 days prior to your arrival.

  • Can I get a package sent to the property I booked?

    Please do not send packages to the properties unless absolutely necessary or you are staying long-term. If you want to send anything, you may do it at your own risk and we are not responsible for reception, loss or damages of the item.


    Please understand that we cannot receive anything on behalf of you as all our properties are managed remotely from our Cheltenham office.

  • Something I ordered didn't turn up during my stay. Can you send it to me?

    Unfortunately no we cannot as we ask all our guests NOT to send anything to our properties unless staying long-term. 

  • What happens if there is an emergency?

    We are always available and ready to assist you in any emergency situations. 


    We provide emergency contact details in the check-in instruction email. 

    Please note that in the case of lost keys or unecessary call-out, there will be a £75 charge.

  • How often do I get housekeeping services?

    We offer fortnightly mid-stay cleaning/housekeeping services. This includes a linen&towel change and general cleaning of the property. 


    Please remember that guests are responsible for maintaining the cleanliness of the place. Our housekeeper will not clean excessive mess or wash up dirty dishes.


    We will contact you regarding the day of the housekeeping but you could also request a day(s) that suits you best. 


    If our housekeepers cannot gain access or are turned away,  the cleaning will be re-scheduled for the following week.

  • Can I request additional housekeeping?

    Additional housekeeping is available for £25 per clean.


    If you are staying long-term, please get in touch with us as a discount is available.

  • There is a missing/broken amenity.

    If you find missing/broken amenities, please contact us and we will try and drop off the replacement ASAP.

Other

Find your perfect luxury accommodation

Our properties are all centrally located and furnished to a high standard with all the mod cons to make for a relaxing stay in the Cotswolds. 

Our accommodation ➝
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